Return and Refund Policy

RETURNS

Due to the nature of digital products, we cannot accept returns.

CANCELLATION

Due to the nature of digital products, we cannot accept order cancellation.

REPLACEMENT AND REFUND

Due to the nature of digital products, replacements and refunds are limited but applicable in the following cases:

  • A significant mistake in the product title or product description was misleading you during the purchase. For example, the product title and product image describe red digital paper, but you have received blue digital paper.
  • TL Art Studio is unable to deliver the purchased digital file.

Please be aware that you have 10 calendar days from the date of purchase to contact us if you are not satisfied with your purchase.  Use the contact form to submit your request, or contact us at [email protected]. We will do everything in our power to resolve the issue.

To avoid potential problems with your purchase:

* Please, read carefully the Return & Refund Policy.
* Please, read carefully the Product Description.
* Please, read carefully the Instruction File
* Please, read carefully the Commercial License details.
* Please read carefully the Shop FAQ.
* This shop is not responsible for any potential problems that may arise if you do not take the time to read these important details.

** If you need more information about the product, please contact us before purchasing.

Thanks for shopping at TL Art Studio!